FAQs

How long will my order take?
Please allow 2-4 days for orders to be processed for all regular Lovely Luna pieces. Please note, if we are backed up on orders or have a delay, you will be notified. If so, please allow an additional 3-6 days for processing.
Will my pieces look the same as the pieces advertised on your site?
Yes! You will receive exactly what is advertised right to your home!
How does sizing work?
All length's and sizing information will be available on all jewelry listings. As for pieces with multiple sizes, such as our rings, any local jewelry store should offer free sizing. When you get sized, take note of which type of sizers they use. Jewelers will not have quarter sizes, but will be able to determine if you need a quarter size or not.
How to measure your ring size at home (with a ruler):
  • Wrap strip of paper around your finger where you’d like your ring to be and how you'd like it to fit.

  • Mark the spot where the paper meets and measure the distance with a ruler in mm

  • Check for your size using chart

Circumference (mm) 49.5 52 54.4 57
Ring Size 5 6 7

8

 

Can I return or exchange my item(s)?
All sales are FINAL. We do not accept returns or exchanges. The only exception is if you received the wrong color, the wrong size, or the wrong product.
Do you offer worldwide shipping?
YES! We do offer worldwide-tracked shipping.
Can I cancel my order?
Unfortunately we do not offer order cancellations. If the wrong size or color was ordered, you can email us within the first 24 hours of your order being placed to change or fix the issue.